Frequently Asked Questions (FAQ)

Q1. Who can open an Online Savings Account through Video KYC?

Ans. Only Indian residents aged 18 and above who are new customers to the bank can open an account.

Q2. Can existing customers use this service to open another account?

Ans. No, this facility is available only for New to Bank (NTB) customers.

Q3. What documents are required for the application process?

Ans. You need a valid mobile number registered with Aadhaar, a valid Email ID, PAN Card, and Aadhaar Card.

Q4. What happens if my details do not match between Aadhaar and PAN?

Ans. Any mismatch will prevent you from proceeding with the account opening process, and an error message will be displayed.

Q5. Can I open a joint account using this facility?

Ans. No, accounts opened via Video KYC must be in a single name and self-operated.

Q6. What if I do not receive the OTP or verification link?

Ans. You can request a resend of the OTP or verification link after the specified waiting period.

Q7. Can I update my communication address during the process?

Ans. Yes, the communication address can be updated if it differs from the Aadhaar address with proper proof of address.

Q8. What should I do if I face technical issues during the application process?

Ans. Ensure you have a stable internet connection. If issues persist, you can resume the process using your mobile number.

Q9. Is there any provision for adding a nominee to the account?

Ans. Yes, you can add nominee details during the account opening process.

Q10. How can I verify the details entered before submission?

Ans. A preview of your application will be shown, allowing you to verify and edit details before final submission.

If you have any other questions or require further assistance, please contact our customer support team.

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